Please read through the frequently asked questions and their answers here. There is also helpful information for you on the Terms and Conditions page and the Shipping page.
How do I order from Bee Mine?
All orders are online only!
Do you have to have a PayPal account to pay?
You can pay with PayPal. You also can pay by credit card.
Do you accept credit cards?
Bee Mine accepts Visa, MasterCard and Discover, AMEX.
How do I check the status of my order?
First, if it is within 7 to 10 business days since you placed your order, this is the processing time, please allow Bee Mine that time to get your order ready. If it's around the Holiday Season (Thanksgiving & Cyber Monday, Mother's Day) please allow for possible extra processing of 10 - 14 Business Days during this time only. Second, you will receive a notification once your order has shipped. Third, if it is after 10 business days and you do not see the shipping confirmation number, then the best way to check the status of your order is to email email@example.com.
Is my shipment insured?
The first $50 of your shipment is insured for free through the USPS. The first $100 of your shipment is insured free through UPS. If your order is more than $50 with USPS and more than $100 with UPS, Bee Mine recommends adding insurance to your order to protect your items on their way to you!
May I have a free sample of a product?
Although we do not offer free samples of our products, please feel free to visit our large selection of trial sizes.
What are the ingredients in your product?
They are listed under each item for your convenience. If you have high blood pressure, are pregnant, or are breast feeding, we have made a special serum for you minus certain essential oils. If you have an allergy to a particular item, please contact customer service before placing your order. With all of our hair care products, you should do a test patch prior to full use especially if you have sensitive and/or skin prone to allergic reactions.
Does Bee Mine Hair Growth Serum turn your jewelry black?
Gold and silver jewelry that has been tarnished can easily be cleaned with baking soda or toothpaste. If you prefer, jewelry cleaner can be used also.
Should I still use a moisturizer while using Bee Mine Hair Growth Serum?
We suggest you use Bee Mine Hair Growth Serum with Sulfur only with a moisturizer. Bee Mine No Sulfur Serum, Luscious Balanced Cream Moisturizer, Deja's Hair Milk or Bee Loved Hair & Scalp Moisturizer are fabulous choices. All of our wonderful moisturizers can be used on your hair and scalp for optimum health and growth for your hair. To seal, moisturize, protect and nourish your hair, a little goes a long way! The serums with sulfur is to be used on your scalp only.
What are the benefits of using your serums with sulfur and what are the risks?
The benefit of the sulfur powder in the serum is a boost in growth. Although we have carefully selected essential oils and herbs to help in this process, sulfur powder gives a boost as well. The risk is some people are allergic to the sulfur powder, and although rare, that is a possibility. This is why we ask everyone to perform a patch test on the back of your hand prior to full use. If you have a perm or use any type of chemical treatment, we ask that you stop using the sulfur-based serum prior to the chemical treatment seven days prior and seven days after with at least a co-wash prior. This elevates a possibility of irritation or your perm (retouch) or color not taking.
Can Bee Mine be used for all hair types?
Yes, Bee Mine can be used on naturally curly, kinky relaxed, texlaxed and color-treated hair. It is suggested that if you relax your hair, stop using Bee Mine sulfur-based products up to one week (seven days) prior to a touch up and one week (seven days) after. You do not have to stop using Bee Mine No Sulfur Serum prior to a touch up or chemical treatment.
Is Bee Mine good for all ethnicities?
Yes, Bee Mine products works for all ethnicities including but not limited to Caucasian, multi-racial, Hispanic, black, Italian or other ethnicities. For all those seeking to grow longer stronger hair, it does not matter what your nationality is. Our product line is designed to work for everyone.
How often should I apply Bee Mine Hair Growth Serum and how?
Bee Mine Hair Growth Serum should be applied every day or every other day for best results. Part your hair in inch to two-inch sections and apply Bee Mine Serum sparingly to your scalp in these sections until you cover your entire scalp. Please note a little Serum goes a long way – a little is all it takes. Massage thoroughly throughout your scalp making sure your entire scalp is covered for optimum benefit. Then style as normal. If you are Caucasian, multi-racial, Hispanic or other ethnicities that choose not to keep the serum in your hair at all times, you can apply the serum at night as described above and wash your hair in the morning then repeat again that evening. The serums with sulfur are not to be placed on your hair; they are to be used on your scalp only.
Should I massage Bee Mine Hair Serum in my scalp and how much should I use?
Yes, Bee Mine should be massaged thoroughly throughout your entire scalp for optimum benefit. And you should use Bee Mine sparingly since a little goes a long way.
Can I style my hair in any way that I want including flat ironing if I use the hair serum?
Yes you can. It doesn’t matter how you choose to style your hair.
Is something wrong if I experience a tingling scalp while using the hair serum?
No, you are fine, it's simply the serum working; your hair is not going to fall out. Several women have experienced tingling scalp.
Bee Mine didn’t give me the results I was expecting. Can I get a refund?
Because every product will not work the same for everyone, we cannot guarantee results and due to that fact and the nature of the business, we cannot accept refunds. We cannot accept product for return or exchange.
Do you cancel orders or can I cancel my order?
Please make sure you are making a valid purchase. We will not be able to cancel your order once we have started making your products. We can give you a store credit to use toward another purchase. Thank you for your cooperation in this matter.
Can I add to my order or change it?
No, and we do apologize greatly for this. It causes problems with our shipping department and accounting. Please make sure you make a complete order with scents and sizes. Thanks for your understanding!
Can I change my shipping address once I've placed my order?
We do apologize this option is not available once you've placed your order. Prior to all orders please make sure your address is correct prior to placing it.
Do you custom make products?
Currently, we are not custom making products or doing special scents. It takes from production and delays packages. We do apologize greatly. If you've stated you would like a certain scent, your order will be shipped with the scent you have picked at check out. Thank you for your understanding.
Do you accept Money Orders or Cashier’s Checks?
No, but we do accept E-Checks. If you would like to use this option, please proceed with checkout and use PayPal.
The discount code I want to use is not working. Now what should I do?
As of Oct. 1, 2010, some codes will be changed often, so you will have to go to that site to get your updated code. Please do not email or call us for the codes but visit the site you secured the code from previously. The discount code must be entered at time of purchase – that is the only way to receive the discount.
Have the shampoos been discounted or when will they be back in stock?
Please read any information regarding our Botanical Shampoo on the site. The Peppermint & Tea Tree Nourishing Shampoo is no longer in stock and has been discontinued. Thank you for your understanding.
Is your site secure?
Our site is very secure, and we've taken every precaution to make sure your shopping experience is as safe as possible. We have a 256-bit encryption through our SSL and our merchant services are highly secure – that was the reasons for choosing them (PayPal).
There are additional ways to stay safe:
- Make sure your computer has the most up to date virus and spyware system.
- Be cautious when you are at public places accessing the Internet to make purchases. It’s safer to make purchases in non-public environments.
I'm looking for Bee Mine Products is this one in the same?
Yes, Bee Mine Organics and Bee Mine Products are under the same umbrella. Still the same wonderful natural & organic products since 2007 till today. Everything remains the same except the name. Continue enjoying our amazing products for many years to come!
I entered an incorrect address, my package was returned to you, and I would like my package reshipped to me.
We would be more than happy to do so with the shipping fee repaid. The initial shipping fee was paid to ship your package to the original incorrect address, and we will need another payment to reship your package to your correct address. Please contact us for more information on how to pay this fee. Thanks for your understanding.
For any shipping questions, please visit our Shipping page.
If you have any other questions after reviewing the FAQs, please contact us at firstname.lastname@example.org.